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KMID : 0123520170240020089
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Journal of muscle and joint health
2017 Volume.24 No. 2 p.89 ~ p.100
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Utilization of and Satisfaction with Smart Bedside Station System as a Patient-centered Healthcare System
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Cho Moon-Suk
Park Yeon-Hwan
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Abstract
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Purpose: The aim of this study was to examine the utilization of and satisfaction with the smart bedside station (SBS) system among users in a hospital.
Methods: A cross-sectional descriptive design was used. The participants were 190 patients, 186 family caregivers, and 154 nurses in a hospital.
Results: Around 78.1% of patients or family caregivers used the SBS system at least once during their hospital stay. The commonly used items on the SBS system menu were “lab findings”, “hospital cost”, “today’s medication”, and the “alarm message”. Satisfaction with the SBS system of patients and family caregivers were significantly higher than those of nurses (F=39.88, p<.001).
Conclusion: A patient-centered SBS system was a useful system that could increase patient satisfaction and comfort. More specific and technical service contents reflecting the current healthcare system should be added.
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KEYWORD
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Information, Satisfaction, Technology, Health care
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